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Returns Policy

If you are not completely satisfied with an item, you may return it to us for a refund. Packages must be postmarked within 10 business days from the date of purchase or your return will result in a store credit. All merchandise must be returned unworn and in the original packing. For your convenience you can contact us at customerservice@italiandesignershoes.com and we will e-mail you a return label with mailing instructions. We will deduct $5.00 from your order refund for the return postage for one pair of shoes, $8.00 for two pairs. Customers are asked to specify the reason for the return on the return form included with the original shipment. Credit will be issued upon inspection of the product. Refunds issued will be for the price of the merchandise plus tax if applicable. Shipping charges are non-refundable. A credit should appear on your account within two billing cycles.

Exchange Policy

You may exchange an item within 10 business days from the date of purchase. Please contact us at 800-332-0578 or e mail us at customerservice@italiandesignershoes.com and we will email or fax a return label with instructions for an easy exchange. All merchandise must be returned unworn and in the original packing. Please specify the exchange item and the new color and size required. We will send you the new item free of shipping charges.

To ensure appropriate credit, please return by mail to the address below. Please include the following:

Name
Return Form included with your order
Reason for Return or Exchange

Mail your return to:
Italian Designer Shoes, LLC.
1271 Boston Corners Rd.
Millerton , New York, 12546

Payment Policy

By credit card, in US dollars only. We accept American Express, Visa and Master Card for orders originating in and shipping to the United States and Canada . Your credit card billing address is required to process your order and protect you against credit card fraud. If the billing address is not provided or if it does not match the address that the credit card issuing bank has on file for you, you will be contacted and your order will be not be processed.

Back Order Policy

If we are unable to fill your order within 48 hours, you will receive either an e-mail or a telephone call giving you the approximate time frame which your order will be shipped or the option of canceling your order.

Privacy Policy

G COLLEZIONI LTD takes your privacy concerns seriously, and we make every reasonable effort to protect your privacy and provide a safe, secure online shopping experience.

  • G COLLEZIONI LTD will not share, distribute, or sell your personal information to outside organizations.
  • We will inform you about why we are collecting personal information and how we intend to use it.
  • We collect and store your name, address, and other basic information in order to fulfill and bill your online orders.
  • We collect information about your fashion preferences to help us develop and customize products that better meet your needs.
  • We take every measure to ensure that all credit card information and other personal data are kept with the highest standards of safety, security, and confidentiality.

Security Statement

Orders on our site are encrypted by SSL (Secure Sockets Layer) technology, the industry-standard security protocol. We then store your credit card and other sensitive information "offline", on machines not connected to the Internet, so only our customer service staff can access the details.

Sales Tax

G COLLEZIONI is required by law to charge sales tax on all purchases made in New York State.

Size Info

Our shoes generally run true to size. We offer only medium or B width for women and D width for men. If you suffer from any foot deformities, such as severe bunions or hammer toe our shoes will be uncomfortable for you. Please see sizing notes on some styles following descriptions.
 

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